Privacy Policy

1. Introduction

b33k ("we", "our", or "us") is committed to protecting and respecting the privacy of all users who access our platform at https://b33k.vip. This Privacy Policy outlines the types of personal information we collect, the purposes for which we use it, how we store and protect it, and the rights you hold as a user.

By accessing or using any part of the b33k platform — including our online casino, cricket betting, slots, live casino, crash games, and fish games — you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

2. Information We Collect

When you register an account, transact on our platform, or interact with our services, b33k may collect the following categories of information:

• Identity information: full name, date of birth, nationality, and government-issued identification details required for account verification and KYC compliance.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, or other cities).
• Financial information: payment method details such as bKash account number, Nagad account number, Rocket number, Upay details, or Visa and Mastercard references — used solely to process deposits and withdrawals.
• Technical information: IP address, device type, browser type, operating system, and session activity logs collected automatically when you use our platform.
• Behavioural information: betting history, game preferences, transaction records, and in-platform activity — used to improve service quality and identify responsible gaming patterns.
• Communication records: any correspondence sent to our support team at [email protected], including support tickets, complaints, or feedback submissions.

3. How We Use Your Information

b33k uses the information we collect strictly for legitimate operational, security, and service-improvement purposes. Specifically, we use your data to:

• Create and manage your b33k account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Provide and personalise platform services including cricket betting, live casino, slots, crash games, and fish games tailored to your preferences.
• Send account-related notifications such as transaction confirmations, security alerts, and account update messages.
• Comply with applicable regulatory requirements, fraud prevention obligations, and responsible gaming monitoring practices.

4. Cookies and Tracking Technologies

b33k uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

• Remember your login session and account preferences so you do not need to re-enter details on every visit.
• Analyse platform traffic and usage patterns to improve site performance, loading speed, and overall user experience.
• Detect and prevent fraudulent or suspicious behaviour in real time to protect all users on the platform.
• Deliver relevant promotional content to users who have opted in to receive marketing communications from b33k.

5. Data Sharing and Third Parties

b33k does not sell or rent your personal information to any third party. We may share strictly limited data with trusted partners in the following circumstances only:

• Payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to facilitate deposit and withdrawal transactions on your account.
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited technical identifiers only, never financial or personal data, to enable gameplay and RTP reporting.
• Identity verification and KYC service providers engaged to confirm user age (21+) and comply with platform integrity requirements.
• Legal and regulatory authorities when b33k is required by applicable law or a lawful authority to disclose user information, limited strictly to what is required.

6. Data Retention

b33k retains personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. Should you close your account, we will retain your data for a minimum of five (5) years to comply with anti-money laundering obligations and dispute resolution requirements — after which it will be securely deleted or anonymised.

Transactional data, including bKash, Nagad, and Rocket payment records, will be retained as required by applicable financial regulations for the stated retention period.

7. Your Rights as a User

b33k respects your rights regarding your personal data. You are entitled to exercise the following rights at any time by contacting us at [email protected]:

• Right of Access: you may request a copy of the personal information b33k holds about you.
• Right to Rectification: you may request that inaccurate or incomplete personal information be corrected or updated.
• Right to Erasure: subject to legal and regulatory retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes collected.
• Right to Restrict Processing: you may request that we temporarily stop processing your data while a complaint or query is being resolved.
• Right to Object: you may object to us processing your data for direct marketing or profiling purposes at any time.

8. Children and Minors

b33k's services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. Players must confirm their age during registration, and our platform employs KYC verification processes to enforce this requirement.

If we become aware that a user under the age of 21 has provided us with personal data, we will take immediate steps to delete that information from our systems. If you are a parent or guardian who believes your child may have registered on b33k, please contact us immediately at [email protected].

9. Security Measures

We employ a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, or destruction. These include:

• SSL (Secure Sockets Layer) encryption across all data transmission between users and our servers.
• Strict role-based access controls ensuring that only authorised b33k personnel may view sensitive user data.
• Regular security audits and fair play certifications to verify the integrity of our platform systems and protect all players equally.

While b33k takes all reasonable steps to protect your information, no digital platform can guarantee absolute security. In the event of a data breach that materially affects your rights, we will notify affected users promptly and take immediate corrective action.

10. Links to Third-Party Services

The b33k platform may reference third-party payment services such as bKash, Nagad, Rocket, and Upay for transaction processing. b33k is not responsible for the privacy practices or content of these external services. We encourage you to review the privacy policies of any third-party service you use in connection with your b33k account.

11. Changes to This Policy

b33k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their account email address.

Continued use of b33k's platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must discontinue use of our services immediately.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our support team. We are committed to addressing all privacy-related queries promptly and professionally.

Email: [email protected] (plain text only — not a clickable link). Our support team operates seven days a week and aims to respond to all privacy queries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.